SPORTS INJURY SOLUTION LIMITED  is committed to protecting your personal information and this privacy policy relates to our use of your personal information collected from you via our website, in person, or information you give us by letter, e-mail or over the telephone.

‘Personal information’ means any information that is capable of identifying you.

‘We’ means Sports Injury Solution Ltd

We collect and process data because we have a legal obligation to do so under UK law and it is relevant to the care and service that we provide as an online health business.

What information we collect and when:

We collect and process information via our website.

At the point of enquiry or booking we may ask you for;  Your name, date of birth, address, telephone number (either landline or mobile) and e-mail address.

We will also record the findings of the online assessment.

Finally, we will use a respected & highly professional 3^rd Party for financial transactions. No financial records will be kept by ourselves.

How we use this information:

All information is kept electronically or in paper format in a file that directly relates to your episode of care. 

We use this information;

1. To provide a legal record of any treatment or advice we provide
2. To ensure continuity of care
3. To contact you with regard to your ongoing treatment including sending exercises by e-mail.
4. At your express request only, we may pass information to other medical professionals who may be involved in your care; this may include Doctors, consultants, occupational health departments or other Health and Care Professions.
5. We may use your information for quality feedback purposes.
6. We may use your information for audit purposes.

We do not pass on your information for commercial purposes.
We take all reasonable steps to ensure that our information is kept up to date.
It is your responsibility to inform us if any personal information changes.

How long do we keep personal information:

We have a legal obligation to retain records for 8 years after the conclusion of treatment.

If the record relates to a young person (under 18), the records must be kept until the patient’s 25th birthday or 8 years after death.

How we protect your information:

We take organisational and technical security measures to protect the information against unauthorised disclosure or unlawful processing.

Your rights:

You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request or by emailing the web address info@sportsinjurysolutions.com

Changes to our privacy policy:

All changes will be notified on our website.